Customers for Life

Customers for Life By Carl Sewell Paul B. Brown, Customers for Life In this completely revised and updated edition of the customer service classic than copies sold Carl Sewell enhances his time tested advice with fresh ideas and new examples and explains how
  • Title: Customers for Life
  • Author: Carl Sewell Paul B. Brown
  • ISBN: 7770734169
  • Page: 249
  • Format: ebook
  • Customers for Life By Carl Sewell Paul B. Brown, In this completely revised and updated edition of the customer service classic than 600,000 copies sold , Carl Sewell enhances his time tested advice with fresh ideas and new examples and explains how the groundbreaking Ten Commandments of Customer Service apply to today s world Drawing on his incredible success in transforming his Dallas Cadillac dealership intoIn this completely revised and updated edition of the customer service classic than 600,000 copies sold , Carl Sewell enhances his time tested advice with fresh ideas and new examples and explains how the groundbreaking Ten Commandments of Customer Service apply to today s world Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life A lively, down to earth narrative, it set the standard for customer service excellence and became a perennial bestseller Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast paced new millennium by sticking to his time proven approach Figure out what customers want and make sure they get it His Ten Commandants provide the essential guidelines, including Underpromise, overdeliver Never disappoint your customers by charging them than they planned Always beat your estimate or throw in an extra service free of charge No complaints Something s wrong If you never ask your customers what else they want, how are you going to give it to them Measure everything Telling your employees to do their best won t work if you don t know how they can improve Borrow, borrow, borrow Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother From the Trade Paperback edition.
    Customers for Life By Carl Sewell Paul B. Brown, Customers for Life How to Turn That One Time Buyer Into a Customers for Life How to Turn That One Time Buyer Into a Lifetime Customer Sewell, Carl, Brown, Paul B Books Buy New . List Price . Save . % Qty Qty . Customers for Life How to Turn That One Time Buyer Into a Sep , Customers for Life book Read reviews from the world s largest community for readers In this completely revised and updated edition of the customer s Customers for Life by Carl Sewell, Paul B Brown About Customers for Life In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time tested advice with fresh ideas and new examples and explains how the groundbreaking Ten Commandments of Customer Service apply to today s world. Ways to Keep Customers for Life AMA How To Create Customers For Life Forbes Undeniable Tips to Keep Customers For Life Customer For Life Salesforce Consulting and Training Customer For Life turns your one time buyers into customers for life Creating customers for life is a continuous and sustainable way to do business Everything you do should revolve around your customers We began with salesforce in , doing both implementations and training Customer For Life creates cohesive strategies that add value to every customer experience.
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      Published :2020-02-05T11:53:43+00:00

    About "Carl Sewell Paul B. Brown"

    1. Carl Sewell Paul B. Brown

      Carl Sewell Paul B. Brown Is a well-known author, some of his books are a fascination for readers like in the Customers for Life book, this is one of the most wanted Carl Sewell Paul B. Brown author readers around the world.

    594 thoughts on “Customers for Life”



    1. Helpful customer service advice based on real world experience I like how practical the advice is, because it comes from years of firsthand experience with a successful business that scores high on customer service It s easy to read, with plenty of examples, and helpful checklists at the end of each chapter It s a bit repetitive, and Sewell likes to brag.It s clear that Sewell excels at identifying problems, solving them, and continuously improving I love processes and systems, so I like the emp [...]


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    3. One story in this book about the cost of debating the value of a customers shirt that was damaged when it was left in a car s trunk during service was the basis of my entire approach to satisfying every customer complaint when I owned my dry cleaning business You may win the argument, but the customer will win the battle because a business cannot follow them around rebutting their story so you d better make sure that story paints you in the most positive light possible.




    4. I got this book as a gift from my divisional head after the boot camp we had in Mumbai So, I started reading it with a sense of learning from it The author Carl is a veteran in automobile dealership business Disclaimer My narration may keep you in the middle of a sea if you are a non automobile guy But surely it will hit the bulls eye if you are with a OEM esp in the after sales business.The author demonstrated the various techniques he implemented in customer handing in an automobile dealership [...]




    5. Lots of good advice and success stories for anyone selling in any capacity traditional commissioned salespeople to bank tellers and retail clerks, and everything in between Really liked the structure of the book with short chapters, summary boxes and callouts to highlight valuable passages Personally have a hard time subscribing to the pay as an incentive to performance theory I m sure in the short run it can work, but I think that there is to motivate your better employees than money much So [...]






    6. My company gives this book to everyone in Sales when they start It is a quick read that really talks about how to treat customers It helps to get in the right frame of mind when you are going to be talking to them and how you should treat them to make them a lifelong customer In Sales, relationships are everything and this book gives us some great ways to start, strength, and improve relationships


    7. The First Management Book I Read This is the first management book I ever read back when it first came out I recently bought the Kindle version to review it again some twenty five years later and enjoyed it very much I even picked up a couple of thoughts I missed the first time I highly recommend this book to any business owner that s looking to stand head and shoulders above their competition.


    8. The basics of successful selling are easy to understand, yet not simple to do Treat people with respect, dignity and appreciate their faith in you It s the little things that you do for your buyers that make the biggest impression If car dealerships followed Carl s formula, we would have a better perception of that industry.


    9. Relatable and practicalRelatable and practicalThis is the most easily relatable business book I have probably ever read It is full of practical and easy to implement ideas about to provide better service for your customers which, of done correctly is always profitable in the long run.


    10. My Dad got me this book and told me that it wouldn t just help with customer service, but it would help me with business in general He couldn t have been right The CMO for the company I work for now is a big fan of Carl Sewell, and believe it or not, I work on just the other side of Lovefield Airport from Sewell.


    11. One of the best, common sense books about customer service, here s an example Customers are good If a customer tells you he has a problem, the chances are 99 out of a 100 he really does Don t let the other 1% make you mistreat everyone else.


    12. written by a car guy, for car guys who get itDefinitely not a book for anyone who thinks price sells cars This is for those dealers managers advisors who want to do the right thing with their customers.


    13. The strongest point of the book is its practical orientation Author speaks to the point and proves each statement with real life examples However, I found that the book could elaborate on communication issues with thw customers language, selling techniques, email phone etiquette etc.



    14. Good book for anyone in any kind of customer service The book is a bit old and you can tell it was written quite a while ago but it s still a good book and puts customer service in the proper perspective.My rating 8 10


    15. Read this on a recommendation from Manager Tools I endorse the recommendation.This book fit all my criteria for a good non fiction read readable, theory combined with actionable steps and very inspiring Made me want to open my own business tomorrow.


    16. This is an easy read with some straight forward rules of good customer service However, it does not say anything that is overly profound The basic point is to treat customers well, and they will reward you with loyalty.




    17. It s a little dated, but full of rich ethical philosophies that last in businessother favorite business book for sure.


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